Frequently Asked Questions

1. What is Keem Keem's return policy?

We accept returns on unopened, unused items in their original packaging. Return requests must be initiated within 30 days of your purchase date. Please note, a flat return shipping fee of $6.95 will be deducted from your refund.

2. How do I start a return?

Email us at Support@Keem-Co.com with your order number and reason for return. We’ll send you a prepaid return label and instructions within 1–2 business days.

3. Are there items that cannot be returned?

Yes, the following are non-returnable:

• Opened, used, or tampered products
• Seasonal Sales, Limited Editions, or Gift Sets marked "Final Sale"

4. How are refunds processed?

Once your return is received and inspected, refunds are issued back to your original payment method, minus the $6.95 return shipping fee. Please allow 5–10 business days for the refund to reflect depending on your bank.

5. Can I exchange my product?

Yes, exchanges are available for unopened and unused products. You can exchange for any item available on our website. Customers are responsible for the flat $6.95 return shipping fee for exchanges.

6. What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Email Support@Keem-Co.com with your order number and clear photos of the product and packaging. We will prioritize a replacement or full refund, including shipping, for valid claims made within 48 hours.

7. How long does it take to hear back after contacting support?

We typically respond to all return or exchange inquiries within 1–2 business days.

8. Where are Keem Keem products made?

All Keem Keem products are handcrafted in small batches in the U.S. with premium, thoughtfully sourced ingredients.

9. Can I send Keem Keem products as a gift?

Absolutely! You can add a personalized gift message at checkout. No pricing information will be included in the packaging.